This is a difficult and uncertain time as the COVID-19 virus continues to spread and impact our communities. Like most organisations, we have been reviewing the way we work and as such, we have adopted a precautionary approach.

We intend to maintain a very high level of business continuity during this uncertain period and we are confident that the plans we have implemented will ensure this.

 

 

Our people

We’re looking after our people.  We've put measures in place to protect their safety and wellbeing and this includes directing all of our people to work from home or remotely until further notice. 

Rest assured our people are still available on e-mail and over the phone for any questions you may have.

 

 

Our customers

We are here to help our customers with their insurance policies, renewals and claims. We are continuing to provide customers with different options to contact us, renew or purchase a policy or make a claim.

In line with the latest announcements from our government, our branch network is closed until further notice.

Our AMI and State websites are available 24/7 for customers to make payments, submit claims and to renew their policies.

If you are an NZI customer please get in touch with your broker in the usual way.

 

 

 

Supporting you through Covid-19

Right now, due to COVID-19, things across the country are feeling a little uncertain. As an IAG customer, we want to reassure you that we’ll be here to help if needed. We understand that some of you may be experiencing financial challenges, so we have set up a specialist Customer Care team to help out.

 

Are you experiencing financial hardship?

If you’re experiencing financial hardship, we’d like to understand your situation and how we may be able to help.

Please fill out this form to let us know a few details – we’ll keep everything confidential of course.

Our Customer Care team will be in touch within five working days to work with you to lighten the load. Rest assured we’re working hard to reach out to you as quickly as possible.

Thank you for your patience. Take care.

 

 

Travel Insurance

We know that many of our travel insurance customers’ international travel plans have been impacted by COVID-19 and we’re working hard to ensure these customers have the support they need. 

Please visit Safe Travel for more information regarding your travel insurance cover.

Please contact your travel agent, airline, cruise operator, tour operator and accommodation provider to consider your options regarding the current travel restrictions. Your travel provider may offer free options to rearrange your travel.

For any insurance specific queries, please contact Cover-More’s customer service team.

Call: 0800 500 225 or email: enquiries@covermore.co.nz 

 

 

Making a claim

The easiest way to lodge a claim is to do it online at AMI or State. Our phone lines are busier than usual, so if you call there may be a wait.

If you are an NZI customer and have a claim, please contact your broker in the usual way.

 

Updating a policy

It’s easy to make changes to your policy online at AMI or State. You can make a payment, add a driver, change your address and more – 24 hours a day, seven days a week.

 

 

Contacting us

For all your enquiries about policies or claims please visit one of our brand's websites or contact our teams by clicking here