We know that life has changed for many of our customers as a result of the COVID-19 pandemic, and we want you to know that we’ll continue to be here for you.
Although it’s mostly back to business as usual for our teams, our phone lines are a bit busier than usual, so if you try to call us and experience longer waiting times, we’re sorry.
Our AMI and State websites are available 24/7 for customers to make payments, submit claims and to renew their policies.
If you are an NZI customer, please get in touch with your broker in the usual way.

 

 

 

Supporting you through financial hardship

We set up a specialist Customer Care Team at the end of March to support vulnerable customers. Our contact centre teams have also been busy finding ways to help our customers save on premiums.

If you’re experiencing financial hardship or if your needs have changed, please get in touch. We have a range of ways to help you, so you can stay insured and protected.

Please fill out this form to let us know a few details – we’ll keep everything confidential of course.

Our Customer Care team will be in touch within five working days to work with you to lighten the load. Rest assured we’re working hard to reach out to you as quickly as possible.

 

 

Travel Insurance

We know that many of our travel insurance customers’ international travel plans have been impacted by COVID-19 and we’re working hard to ensure these customers have the support they need. 

Please visit Safe Travel for more information regarding your travel insurance cover.

Please contact your travel agent, airline, cruise operator, tour operator and accommodation provider to consider your options regarding the current travel restrictions. Your travel provider may offer free options to rearrange your travel.

For any insurance specific queries, please contact Cover-More’s customer service team.

Call: 0800 500 225 or email: enquiries@covermore.co.nz 

 

Making a claim

The easiest way to lodge a claim is to do it online at AMI or State. Our phone lines are busier than usual, so if you call there may be a wait.

If you are an NZI customer and have a claim, please contact your broker in the usual way.

 

Updating a policy

It’s easy to make changes to your policy online at AMI or State. You can make a payment, add a driver, change your address and more – 24 hours a day, seven days a week.

 

Contacting us

For all your enquiries about policies or claims please visit one of our brand's websites or contact our teams by clicking here