Contact Us

We’d love to talk more.  Don’t hesitate to get in touch if you’ve got questions or want further information about who we are and what we do.

Head Office

NZI Centre
1 Fanshawe Street
Auckland 1010
New Zealand

Private Bag 92130
Victoria Street West
Auckland 1142

Customer contacts

For all your enquiries about policies or claims please visit one of our brand's websites or contact our teams


Contact your broker

Contact your broker


Government and Sustainability

For all government and stakeholder relations and sustainability queries, please contact our corporate relations team

Insurance fraud

To report insurance fraud, please contact our fraud team

Fraud Team


For information on making a complaint

Fair Insurance Code

As a member of the Insurance Council of New Zealand (ICNZ), we abide by the ICNZ Fair Insurance Code.

Making a complaint

If you are unhappy with something we’ve done, we want to hear from you.