About IAG in New Zealand

IAG is the leading general insurance provider in New Zealand across both the direct and intermediated channels. Insurance products are sold directly to customers predominantly under the State and AMI brands, and through intermediaries (insurance brokers and authorised representatives) predominantly under the Lumley and NZI brands. Personal lines and commercial products are also distributed under third party brands by IAG's corporate partners, including large financial institutions.

We also wholly own the following trading brands:

NAC Insurance which specialises in high-risk motor vehicle insurance.

Swann Insurance (NZ) which specialises in classic car and motorcycle insurance.

Lantern which provides a means for NZI products to be sold directly to the public.

In addition, we underwrite insurance for some of New Zealand's leading financial institutions including ASB, BNZ, The Co-operative Bank and Westpac.

IAG in New Zealand has around 47% of the general insurance market in New Zealand. We have more than 4000 employees servicing the needs of our customers through a variety of channels - nationwide branches, call centres, sales sites, and online. Our shared services division provides support to the wider business.

We also have shareholdings in:

First Rescue and Emergency (NZ) (50% owned), which manages State Roadside Rescue, our vehicle breakdown service.

Loyalty New Zealand (25% owned), which manages the Fly Buys loyalty programme.

Diversity, Inclusion and Belonging

Rainbow Tick

At IAG, we believe in having an inclusive and supportive environment where everyone is able to be true to themselves and know that they belong. We’re focused on making your world a safer place for our people, our customers and our communities. Our participation in the Rainbow Tick programme enables us to build a diverse community and an inclusive place to work where we celebrate what makes us unique.

The Fair Insurance Code
The Fair Insurance Code is a code of practice that sets minimum service standards for insurance companies and describes the responsibilities that customers and their insurance company have to each other.
For information on the Fair Insurance Code, please view the Insurance Council of New Zealand website. 

Latest news.
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    Motorists warned about harmful products in fuel tanks

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  • DECEMBER 2018

    IAG New Zealand shows industry leadership at insurance awards

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  • NOVEMBER 2018

    AMI wins gold in Reader’s Digest Quality Service awards

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