Our people Our customers Our suppliers Stakeholder engagement
We need a large network of suppliers across many industries to supply both the goods and services that we need to run our business and to put our customers' claims right. These include: motor repairers, builders, glass repairers, appliance retailers, building supply merchants, jewellers and lawyers.
Because our customers often see our suppliers as representatives of us, we look for partners who share our values and commitment to sustainability. Our supplier selection guidelines help in this regard. The guidelines review potential suppliers' performance across the broad criteria of customer service quality, commitment, pricing, implementation, sustainability and technology.
We also assist suppliers to progress their own sustainability objectives by providing them with a sustainability self-evaluation tool. Suppliers rate themselves across nine sustainability values and set practical commitments to the areas they would like to develop over the course of their relationship with us.
Our dedicated account managers who look after these relationships regularly meet with our suppliers to review their performance and talk over any issues.
IAG's preferred supplier contracts also outline our responsibility to them, including their rights to dispute resolution and our responsibility to interact with them fairly.