We know it has been a difficult time for everyone in Canterbury, waiting for the outcome of their claims.
A letter with more information is being posted to you soon, but in the meantime, here is an overview of our assessment timetable for the residential zones.
If you are in the residential red zones
We are now completing all assessments of homes in the red residential land zone before continuing assessments in the green zone.
We have 10 assessments teams working in the red residential land zone, working through these suburbs, as follows:
- remainder of Bexley and Horseshoe Lake areas: June - 1 July
- Dallington and Avondale: 4 - 15 July
- remainder of Dallington, Avonside and Richmond: 18 July - 5 August
- Burwood and North New Brighton: 8 - 19 August
- Brooklands and Kairaki: 22 - 26 August
As our partner Hawkins moves into your area, they will contact you to arrange a time to visit you and assess your property.
Once the Hawkins’ assessment is completed, we will be able to provide you with a detailed outline of the repair or reinstatement costs of your home within three to four few weeks, along with information on the settlement options available.
In the meantime, it is important that you keep your home insured, and protect it if you are not living there.
If you have moved or your contact details have changed, please email us your new details at cpearthquake@iag.co.nz .
If you are in the residential green zone
We will re-commence assessments of homes in the residential green zone after the residential red zone assessments are completed.
In the green zone, we are focusing first on people with uninhabitable homes and homes with severe structural damage. The priority system also takes other factors into account, such as customers who are elderly or impaired, and families with young children.
Houses with minor or no structural damage and non-EQC claims will be settled next.
If you are in the residential orange or white zones
We are waiting for the land assessments in these areas are completed before putting an assessment programme in place for these areas.
Download a copy of our July 2011 Earthquake update 
Download a copy of our letter to claimants (11 July 2011)