IAG's New Zealand operations are structured around eight inter-related teams all focused on the delivery of world-leading customer experiences while ensuring we operate efficiently.
State is New Zealand's market leader in general insurance, offering competitively priced, value for money personal and commercial products direct to the customer. State provides customers with prompt and friendly sales and claims service 24 hours, seven days a week and a comprehensive website, state.co.nz, which provides details on all insurance products and general company information.
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As one of New Zealand’s leading fire and general insurers, AMI has a nationwide branch and agency network supported by New Zealand based contact centres with experienced customer service representatives who share a commitment to care, assist and deliver for our customers. AMI's primary business is insuring homes, contents, and vehicles, as well as some farms and boats. AMI has a comprehensive website, ami.co.nz, which provides details on all insurance products and general company information.
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Our Business team focuses on business customers through our broker relationships and encompasses IAG intermediated brands such as NZI.
NZI is one of New Zealand's largest and longest-serving general insurance brands, providing a broad range of personal, rural and business insurance products through both our broker network.
NZI's approach to building successful business partnerships is based on offering: a range of customised personal and business insurance products; a high level of
customer service and claims experience; proven technology and processes and a commitment to ongoing investment in these.
NZI features the largest distribution network in the country offering expertise, specialised knowledge and tailored service for both partners and customers.
Other dedicated teams include Customer and Digital, responsible for strategic customer development, insights and innovation; Risk and Canterbury Recovery, responsible for enterprise operational risk and the effective and efficient repair and rebuild of our earthquake customers’ properties; Strategy People and Reputation; Finance and Legal; Transformation and Operational Excellence.