IAG NZ's operations are spread across our three business channels – State, NZI and Business Partnerships – with a shared services division providing specialist business support. Each unit plays an integral role in the company's operation and success.
Each business channel is responsible for their customers' complete experience, from sales, service and business support to processing claims.
State
State is New Zealand's market leader in general insurance, offering competitively priced, value for money personal and commercial products direct to the customer. State provides customers with prompt and friendly sales and claims service available 24 hours, 7 days a week and a comprehensive website, http://www.state.co.nz, which provides details on all insurance products and general company information.
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NZI
NZI is one of New Zealand's largest and longest-serving general insurance brands, providing a broad range of personal, rural and business insurance products through our broker network. NZI features the largest broker distribution network in the country offering expertise, specialised knowledge and tailored service, as well as a comprehensive website, http://www.nzi.co.nz, offering services for both brokers and customers.
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Business Partnerships
Through our Business Partners channel we distribute insurance products via intermediaries such as financial institutions, travel agents and motor vehicle dealers. Our approach to building successful business partnerships is based on: offering a range of customised personal and business insurance products; a high level of customer service; dedicated account management and sales, service and claims teams; proven technology and processes and a commitment to ongoing investment in these.
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Shared Services
With functions based both in Auckland and Wellington, our shared services comprises specialist teams who work together to ensure the company remains a market leader in insurance products, service and performance. These teams support our three business channels and include human resources, underwriting and risk management, information technology services, pricing, marketing, finance and communications and media.